Managed Services

CBS Africa represents the collective bargaining power of the entire Jamcracker Services Delivery Network ecosystem when negotiating discounts, terms, and operations integration with cloud providers. And given that the JSDN encompasses dozens of top-tier carriers, several of the largest IT distributors, and many of the world’s biggest technology providers, we are able to negotiate very favorable terms on our customers’ behalf.

CBS Africa has already pre-negotiated master distribution agreements with many of the world's best-of-breed cloud providers, and we’re constantly adding more. We can also help you negotiate your own distribution agreements via our partnerships with many other providers. Rather than going it alone and recruiting and negotiating all of your own cloud-provider agreements, you can offload some or all of the effort to us.

For cloud providers with whom we’ve negotiated master distribution agreements, CBS Africa will manage the month-end payment reconciliation for subscriptions that you sell through your marketplace. Optionally, you can also outsource your reconciliation process with your own ISVs.

CBS Africa also manages the entire lifecycle of technical integration and business relationships with all of our distribution-enabled cloud provider partners. So when an ISV makes a change to its platform, we’ll manage any recertification of the adapter. When they make branding or pricing changes, we’ll manage that, too.

We also support hybrid relationships. For example, with Microsoft Office 365, CBS Africa manages all aspects of the technical integration, but our customers who resell Office 365 deal directly with Microsoft for all business matters.

How many services does your customer support organisation manage today? A dozen? Maybe more? Now imagine doubling or tripling that when you first go-to-market, and adding dozens or even hundreds of other new services every year. How will you maintain your customer support responsiveness and quality?

CBS Africa has a fully trained support team dedicated to ensuring that all your queries and issues will be answered promptly, efficiently and courteously. Please see our 'Contact Us' page for our contact details regarding this service.

Running and managing all aspects of operating a CSB in-house may be more complex than you realise. With CBS Africa, you can host our platform in your own data center and still leverage our managed services, or you can outsource hosting and platform management to us, or you can even start with a completely outsourced model and then migrate to your own data center over time. It’s all about choice; whatever works for you, works for us.

If you have already mapped out your CSB strategy, business development, marketing and sales, operations, and all other aspects of your go-to-market execution plan, congratulations—you are definitely in the minority. Most of our customers will want to leverage our experience enabling multiple other organisations.

CBS Africa provides custom consulting services that can help bulletproof your current plan, fill in some of the blanks, or help you create a plan from scratch. We believe that best practices come from experience, not theory.